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The most common Fitbit problems and fixes

The most common Fitbit problems and fixes

Amine Sahal
The most common Fitbit problems and how to fix them

Fitbit watches and trackers are very useful if you own one, but what happens when your watch or tracker stops working? That happens more often than one would expect, especially considering how often we use them. If you happen to own a Fitbit device, you probably met a couple of issues. Here is one of the most common issues and how to fix them, and please don’t hesitate to write any suggestions below in the comment section.

The most common Fitbit problems and how to fix them - How to change time on Fitbit

Problem 1: Syncing issues

Electronic trackers and Fitbit watches must synchronize when you open the Fitbit application or when you manually synchronize your device. If your device does not sync, try the following steps.

IPHONE OR IPAD

Difficulties in synchronization are often related to a precondition that is not met. Check each condition before proceeding to the problem-solving steps.

  • The Fitbit application is installed on a compatible iPhone or iPad.
  • The latest version of the Fitbit app is installed on your iPhone or iPad. 
  • Your iPhone or iPad is connected via Wi-Fi or uses cellular data.
  • Your iPhone or iPad software is up to date. To check it, tap Settings > General > Software Update.
  • The Bluetooth setting on your iPhone or iPad is turned on. To check, tap Settings > Bluetooth.
  • Your iPhone or iPad does not support other Bluetooth connections. If you have more than one Bluetooth product, such as speakers or headsets paired with your phone in addition to the Fitbit device, you might find it difficult to use more than one at a time. Turn off other Bluetooth connections when you are not using them.
  • If you are using more than one device to sync, make sure the other device is not nearby. If the device is nearby, turn off its Bluetooth feature.
  • Your Fitbit device has sufficient battery power.
  • The firmware on your Fitbit device is up to date.

If your device still does not sync, follow these steps:

  1. Force the Fitbit application to shut down. 
  2. Go to Settings > Bluetooth, then turn Bluetooth off and back on.
  3. Open the Fitbit application.
  4. If your Fitbit device did not sync, restart your iPhone or iPad. 
  5. Open the Fitbit app.
  6. If your Fitbit device did not sync, restart it. 
  7. If your Fitbit device does not sync after restarting, sign in to your Fitbit account on another phone, tablet, or computer and try to synchronize it.
  8. If your Fitbit still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try syncing again.

ANDROID PHONE

Difficulties in synchronization are often related to a precondition that is not met. Check each condition before proceeding to the problem-solving steps.

  • The Fitbit application is installed on a compatible phone or tablet. 
  • The latest version of the Fitbit application is installed on your phone or tablet. 
  • Your phone is connected via Wi-Fi or uses cellular data.
  • The Fitbit application can run in the background on your phone. 
  • The Bluetooth setting is turned on on your phone. To check, tap Settings > Bluetooth.
  • Your phone software is up to date. To check, tap Settings > About Phone or About device> Android Version.
  • You have turned on location-based services and allowed the Fitbit application to access your location. 
  • If you are using more than one device to sync, make sure that the other device is not nearby. If the device is nearby, turn off Bluetooth.
  • Your phone does not support other Bluetooth connections. If you have more than one Bluetooth product, such as speakers or headsets paired with your phone in addition to the Fitbit device, you might find it difficult to use more than one at a time. Turn off other Bluetooth connections when you are not using them.
  • Your Fitbit device has sufficient battery power.

Depending on your phone, these tips may make synchronization easier:

  • Enable the “Always connected” option in your Fitbit application. This setting improves the Bluetooth connection between your phone and your Fitbit device. 
  • Enable the “Continuous sync” setting
  • “in the Fitbit application. This setting forces your Fitbit device to sync with the Fitbit application regularly.

If your Fitbit device still does not sync, follow these steps:

  1. Force the Fitbit application to stop, then open it again.
  2. Go to Settings > Bluetooth, then turn Bluetooth off and on again.
  3. Open the Fitbit application.
  4. If your Fitbit device did not sync, restart your Android phone.
  5. Open the Fitbit application.
  6. If your Fitbit device did not sync, restart your Fitbit device. 
  7. Uninstall and reinstall the Fitbit app.
  8. If your Fitbit device does not sync after the application is reinstalled, sign in to your Fitbit account on another phone, tablet, or computer and try to synchronize it. 
  9. If your Fitbit device still does not sync, remove all other Fitbit devices from your account and the list of Bluetooth devices connected to your phone and then try syncing again.

Problem 2: Fitbit band breaks

Fitbit devices are high-quality devices, but they are not invincible. If your Fitbit’s band is starting to break, you’ll need to take advantage of its warranty policy. However, if you already run out of warranty, don’t worry. Amazon is filled with high-quality bands starting from $5.

Please remember that you can return your Fitbit device for a full refund within 45 days of your purchase date. The Fitbit Returns and Warranty page

if you have a versa, you can follow this video guide to help you change the band:

Problem 3: Fitbit not charging

If your battery does not charge properly, try the solutions below.

Issue: The pins on the device or charging cable are dirty. 
Solution: Dust and dirt may accumulate over time. Clean the charging contacts on the back of your device and the pins on the charging cable.

Issue: The USB port or plug is defective.
Solution: Try another USB port or a UL-certified wall charger.

Issue: The device is not properly connected to the charging cable.
Solution: Check the alignment of your device with the charging cable and try connecting it again.

Issue: The device is not working correctly.
Solution: Restart your device.

Issue: The device has leaked.
Solution: Dry your device thoroughly before charging.

Issue: The “insufficient power source” error appears on your device display.
Solution: Unplug other devices from your power source, or connect your device to another source.

Issue: The battery in your device has completely discharged and does not appear to be charging.
Solution: Leave your device connected to the charging cable for at least 30 minutes.

Issue: You have not used the device for several months, and it does not turn on.
Solution: Leave your device connected to the charging cable for at least 30 minutes.

Problem 4: heart rate not showing

 Try these troubleshooting steps if your Fitbit device does not display your heart rate. 

  • Make sure heart rate monitoring is turned on:

  -Fitbit Blaze Series, Fitbit Charge 3, Fitbit Inspire HR, Fitbit Ionic, and Fitbit Versa – confirm that heart rate monitoring is enabled on your device.

  -Fitbit Alta HR and Fitbit Charge 2 – confirm that heart rate monitoring on your phone is set to Auto in the Fitbit application.

  • Make sure your device is correctly positioned on your wrist:
  • Tighten the bracelet so that it does not slip around your wrist.
  • Heart rate monitoring may not work with interchangeable wristbands, especially if they are poorly adjusted. For best results, use the wrist strap that came with your device.
  • If you are doing an exercise such as an intense split workout, such as boxing, or other activities in which your arm moves vigorously, try to relax your wrist and stay still for no more than ten seconds until your heart rate is displayed.

Please note that heart rate monitoring is disabled during a swim session. 

  • Use the user added Exercise Image application to record GPS data, including a map of your route, during a workout session. If you use MobileTrack in the Fitbit application, your heart rate might not appear on your device. 
  • Restart your device. 

Problem 5: Fitbit doesn’t notify/alert me

Your Fitbit vibrates to alert you at different times, including setting an alarm that sounds when you reach your progress goal or when you don’t reach your activity goal per hour.

If your device has not alerted you, be sure to set the alarm. 

Please note that on the Fitbit Ionic and Fitbit Versa series, alarms will not alert you if your battery is below 8%.

If you have set the alarm correctly, or are not receiving other alerts, test the vibration motor on your device:

ACE AND ALTA SERIES

Connect the device to the charging cable and press the button. The button is located on the end of the charging cable that you connect to the USB port. 

BLAZE, IONIC AND VERSA SERIES

  • Open the Timer application and choose the stopwatch.
  • Tap the play icon to start. Your device should vibrate.

ACE 2, CHARGE, FLEX 2 AND INHALE SERIES

Connect the device to the charging cable. 

Problem 6: Fitbit Excercise app Crash

The most common Fitbit problems and how to fix them - Fitbit Excercise app Crash

To fix the issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

  1. On your phone, open the Settings app.
  2. Tap Apps > Fitbit > Storage.
  3. Tap Clear Data.
  4. Open the Fitbit app and log in.
  5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

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