Some Windows users report that they are getting “Audio renderer error. Please restart your computer.” message on YouTube. The error is not tied to any specific Windows version and happens on all available web browsers such as Chrome, Opera, Edge, and Mozilla Firefox. What’s more, it seems that when you get the error on YouTube, very often you also get a similar one on Netflix, HBO Go or other streaming websites.
I encountered this error myself, and even though it’s quite annoying, the solution usually is pretty simple. So check below, what you can try to do to fix this.
1. Restart your PC
Well, first, you should try the solution proposed in the error message “Audio renderer error. Please restart your computer.” A simple restart of your computer may help to fix this message.
If it didn’t or helped only temporarily (some users report that they get 20-30 seconds of playback and then the error message returns) check the next solution.
2. Disconnect you headphones
This one in most cases, does the trick. Simply unplug your headphones and refresh the website. If the error is still there, you can restart your PC again with your headphones disconnected.
Please note that if you don’t use headphones, this can work as well for other audio devices connected to your computer. Also, this is not only cable-related, in my case, for example, I was getting the error because of Bluetooth headset. And only after disconnecting it, the error disappeared. So please try disconnecting your audio device and see if this makes any difference.
3. Run the audio troubleshooter
If all of the above failed, there is still one more thing you can try – running the Windows built-in audio troubleshooter.
Click on the Start menu and type: Troubleshoot. You should see Troubleshoot Setting available, click on it to open. In the troubleshoot window scroll down to Playing Audio option. When you click on it, you will see Run the troubleshooter button. Click on it to run the troubleshooter.